Tag: Team News
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Copilot Studio Agent Flows vs Workflows: Choose Before You Build
A question I’m hearing in almost every Copilot Studio session right now: “Should this be an agent flow or a workflow?” Both sit under the same Workflows menu, both automate a process, and most makers simply pick whichever button they click first. That’s worth avoiding. Choosing between Copilot Studio agent…
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Copilot Code Is Coming. Your Next Shadow IT Problem Might Be an AI-Built Application.
Copilot briefing for 20 to 26 October 2026: five developments that matter to IT leaders and enablement teams. Copilot Code is beginning to roll out through Frontier, bringing application creation to more business users. Other updates cover agent architectures, departmental workflows and adoption measurement. Here is what each one means…
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AI for Airport Transfer Companies: 10 Practical Uses
Picture a Tuesday morning. It is 5:40am. One of your drivers is on the M6 heading for Birmingham Airport, a flight from Alicante has landed 50 minutes late at Manchester, and there are three unanswered WhatsApp enquiries from last night. If you run an airport transfer business, that probably sounds…
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Skills in Copilot Agent Builder: the agent is the who, a Skill is the how
Every Agent Builder session I run reaches the same moment. Someone has built an agent that answers questions about their team’s documents, it works, and then they ask it to produce the Friday update. In the right format. With the right headings. From the same sources. Every week. And they…
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Copilot Web Search Privacy: What Actually Goes to Bing
Every few weeks someone asks me whether their organisation should have web search switched on in Copilot Chat. The question usually comes from a security or data protection lead, and it usually arrives with a worry they can’t quite pin down: something about Bing, something about PII, and a suspicion…
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Claude Chat and Cowork Are Now One. Here Is What Changes for Enterprise AI Governance.
The week of 20 to 26 October 2026 was a busy one for Anthropic. Claude chat and Cowork became a single Enterprise experience, Claude Security gained continuous vulnerability monitoring, a new API version introduced breaking changes, Claude Duet previewed always-on personal agents in the US, and on Monday 26 October…
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AI Time Savings: The Business Value Framework
Time saved is not value. Reinvested time is. AI time savings do not automatically create business value. The value comes from what the organisation does with the time it gets back: the work it chooses, the person accountable for it and the outcomes it measures. This sounds obvious, and yet…
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When to Use AI: The Right Tool for the Job
I spent part of the weekend reading social media. There were posts from Data Saturdays around the world, reflections on panel discussions, and some thoughtful conversations about AI. Then I went to Facebook. 😂 One question caught my attention: would you hire someone who said they used AI for 90%…
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Free Copilot Prompt Generator Agent: Why I Built It
Prompt Generator is a free Microsoft 365 Copilot agent. Describe what you need in one rough line and it writes two or three ready-to-paste prompts using nine proven frameworks, then tells you which to run first. It is available now, and this post explains why I built it and what…
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AI Adoption: Why Your Experts Aren’t Convinced
A Copilot licence has a price you can put in a spreadsheet. The cost of an expert putting their name to a wrong answer is rather harder to calculate. That difference matters when you are trying to improve AI adoption. The business case promises faster work. The person responsible for…